Refund Policy

At Aottar.com, we strive to ensure customer satisfaction with every purchase and service experience. This Refund Policy outlines the terms under which refunds are provided for products and services purchased through our platform. Please read this policy carefully.

1. General Refund Policy

1.1 Eligibility for Refunds:

Refunds are available for eligible products and services under the following conditions:

• The refund request is submitted within the specified refund period (see Section 2).
• The product is returned in its original condition, unused, and with all packaging and accessories.
• The service has not been fully delivered or initiated.
• Proof of purchase (order receipt or invoice) is provided.

1.2 Non-Refundable Items:

The following items or services are not eligible for refunds:

• Customized or personalized products.
• Items marked as "Final Sale" or "Non-Refundable" at the time of purchase.

2. Refund Timeframe

2.1 Products:

Refund requests for products must be submitted within 14 days of delivery.

2.2 Services:

Refund requests for services must be submitted within 7 days of purchase, provided the service has not been initiated.

2.3 Defective or Damaged Items:

Refund requests for defective or damaged items must be submitted within 48 hours of delivery, accompanied by evidence such as photos or videos.

3. Refund Process

3.1 Submitting a Refund Request:

Contact our support team at hello@aottar.com or call us at 9828112277.

Provide your order details, reason for the refund request, and any supporting documentation (e.g., photos of defective items).

3.2 Approval and Processing:

Refund requests will be reviewed within 5-7 business days.

Once approved, the refund will be credited to the original payment method within 5-7 days.

3.3 Return Requirements (if applicable):

For product refunds, items must be returned following the instructions provided by our support team. Return shipping costs are the customer’s responsibility unless the refund is due to an error on our part.

4. Refund Amounts

4.1 Full Refunds:

Full refunds are provided for eligible items or services that meet the criteria in Section 1.1.

4.2 Partial Refunds:

Partial refunds may be issued in the following cases:

Returned items are not in their original condition or are missing accessories.

Services have been partially delivered.

4.3 Deductions:

Original shipping fees are non-refundable unless the refund is due to an error on our part.

Restocking fees may apply for certain items and will be disclosed during the refund approval process.

5. Exceptions and Special Cases

5.1 Force Majeure:

Refunds may be limited in cases where delays or damages are caused by events beyond our control.

5.2 Vendor-Specific Refund Policies:

Products or services offered by third-party vendors on our platform may be subject to their own refund policies. Please review the vendor’s terms at the time of purchase.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

Email: hello@aottar.com Phone: +91- 9828112277 

Thank you for choosing Aottar.com! We are here to ensure your satisfaction and address any issues promptly.