Return Policy

At Aottar.com, we are committed to providing our customers with a seamless experience. This Return Policy outlines the terms and conditions under which returns, refunds, or exchanges are handled for products and services purchased through our platform. Please review this policy carefully.

1. General Return Policy

1.1 Applicability:

This policy applies to eligible products and services purchased through Aottar.com. Certain items or services may have specific return terms detailed at the time of purchase.

1.2 Eligibility for Returns:

To qualify for a return, the following conditions must be met:

The item or service must be unused or in its original condition.

A return request must be submitted within the specified return period (see Section 2).

Proof of purchase (order receipt or invoice) is required.

1.3 Non-Returnable Items:

The following items or services are not eligible for returns:

Customized or personalized products.

Digital goods or software licenses that have been downloaded or activated.

Services that have been fully delivered or initiated.

Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

2. Return Timeframe

2.1 Standard Return Period:

Products: Return requests must be made within 14 days of delivery.

Services: Return requests must be made within 7 days of purchase, provided the service has not been initiated.

2.2 Defective or Damaged Items:

• If you receive a defective or damaged item, please notify us within 48 hours of delivery to qualify for a replacement or refund.
• Replacement Timeframe: Once your request is approved, we will deliver the replacement within 5–7 business days, subject to product availability.

3. Return Process

3.1 Submitting a Return Request:

Contact our support team at hello@aottar.com or call us at +91- 9828112277
Provide your order details, reason for return, and any supporting documentation (e.g., photos of damaged items).

3.2 Return Approval:

Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.

3.3 Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items).

We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Policy

4.1 Refund Processing:

Refunds will be processed within 7-10 business days of receiving the returned item or canceling the service. Refunds will be issued to the original payment method.

4.2 Deductions:

Shipping fees (if any) are non-refundable unless the return is due to our error.

A restocking fee may apply for certain products, which will be disclosed at the time of return approval.

5. Exchange Policy

5.1 Eligibility:

Exchanges are allowed for items of equal or lesser value, subject to stock availability.

5.2 Process:

Follow the return process outlined in Section 3 to initiate an exchange. Any price differences will be adjusted accordingly.

6. Service-Specific Returns

6.1 Cancellations:

For services, cancellations must be requested before the service is initiated. Refund eligibility will depend on the stage of service delivery.

6.2 Disputes:

If you are dissatisfied with a service, please contact us within 7 days of delivery. We will work with you to resolve the issue or provide a partial refund if appropriate.

7. Exceptions and Special Cases

7.1 Force Majeure:

Returns or refunds may be limited in cases where delays or damages are caused by unforeseen events beyond our control.

7.2 Vendor-Specific Policies:

Certain products or services sold through third-party vendors on our platform may have separate return policies. Please refer to the vendor’s terms at the time of purchase.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us:

Email: hello@aottar.com
Phone: +91- 9828112277 

Thank you for choosing Aottar.com! We value your satisfaction and are here to assist you.