At Aottar, we are committed to delivering your orders promptly and securely. Our shipping procedures are designed to ensure transparency, reliability, and customer satisfaction. Please review the information below regarding order processing, shipping timelines, and delivery expectations.

1. Order Processing Time

  • Orders are processed within 2-4 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • If delays occur due to high demand or stock availability, customers will be notified via email or phone.

2. Shipping Coverage

We currently ship across India. For international shipping inquiries, please contact us at hello@aottar.com.

3. Shipping Partners

We work with leading logistics providers to ensure safe and efficient delivery of all orders. For large or high-value items, we may use specialized courier or freight services.

4. Estimated Delivery Time

  • Standard delivery: 7–10 business days from the date of dispatch.
  • Delivery times may vary based on your location, courier availability, and product type.
  • You will be notified in case of any expected delays.

5. Shipping Charges

  • Free shipping on all orders above ₹5,000.
  • A flat shipping fee of ₹150 applies to orders below ₹5,000.
  • For bulky or high-value items, additional charges may apply and will be visible at checkout.

6. Order Tracking

  • Once dispatched, you will receive a confirmation email or SMS with tracking details.
  • Orders can also be tracked through the “My Orders” section on your Aottar account.

7. Delays & Exceptions

  • Delivery may be delayed due to unforeseen circumstances such as adverse weather, public holidays, or logistics disruptions.
  • We appreciate your understanding and patience in such cases.

8. Delivery Issues

  • If your package is damaged or tampered with on arrival, please refuse delivery and contact us immediately.
  • For missing deliveries, report the issue within 7 days of the expected delivery date.

9. Contact Us

For any shipping-related concerns or queries, please contact our support team:

📧 Email: hello@aottar.com
📞 Phone: +919828112277